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Estudio del engagement como factor de capital psicológico positivo y su rol en la calidad de servicio. Análisis de casos

Author

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  • Redondo, Ana Isabel
  • Arraigada, Mariana Cecilia

Abstract

El presente trabajo busca analizar los resultados obtenidos en el estudio realizado sobre organizaciones de servicios relevando el nivel de engagement del empleado y el nivel de clima organización. A través de un abordaje desde el marco teórico del capital psicológico positivo, aplicando las variables relevadas como factores generadores del mismo, se ofrece una interpretación de la información relevada en dicho estudio.

Suggested Citation

  • Redondo, Ana Isabel & Arraigada, Mariana Cecilia, 2013. "Estudio del engagement como factor de capital psicológico positivo y su rol en la calidad de servicio. Análisis de casos," Nülan. Deposited Documents 1839, Universidad Nacional de Mar del Plata, Facultad de Ciencias Económicas y Sociales, Centro de Documentación.
  • Handle: RePEc:nmp:nuland:1839
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    Keywords

    Engagement; Clima Organizacional; Recursos Humanos;

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