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Turismo, desarrollo y empresas: el caso del Partido de Villa Gesell, Argentina

  • Castellucci, Daniela I.
  • Varisco, Cristina
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    La ponencia presenta un avance de la investigación que analiza la relación entre Turismo y Desarrollo Local en el Partido de Villa Gesell. Se aborda la importancia de los servicios turísticos desde la perspectiva de los problemas que afronta la micro, pequeña y mediana empresa turística y su manera de asimilar la necesidad de mejorar la calidad de los servicios. En el marco teórico se analizan antecedentes de estudios de mipymes y los sistemas de gestión de calidad. La metodología utilizada para la recolección de datos se basa en una encuesta por Internet, que se está realizando a los empresarios de diferentes rubros en el partido. Como conclusión preliminar se observa la importancia que tiene la cuestión de la estacionalidad como preocupación principal de los empresarios, y la concepción de calidad vinculada a las características de los productos y servicios, más que a la satisfacción del cliente.

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    File URL: http://nulan.mdp.edu.ar/1646/
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    Paper provided by Centro de Documentación, Facultad de Ciencias Económicas y Sociales, Universidad Nacional de Mar del Plata in its series Nülan. Deposited Documents with number 1646.

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    Date of creation: Sep 2012
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    Handle: RePEc:nmp:nuland:1646
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