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Modelos de líneas de espera

Author

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  • Carro, Roberto
  • González Gómez, Daniel A.

Abstract

Cualquiera que haya tenido que esperar frente a un semáforo, en la cola de un banco o de un restaurante de comidas rápidas, ha vivido la dinámica de las filas de espera. El análisis de líneas de espera es de interés para los gerentes porque afecta el diseño, la planificación de la capacidad, la planificación de la distribución de espacios, la administración de inventarios y la programación. Aquí discutiremos por qué se forman colas y filas, las aplicaciones de los métodos de la administración de las operaciones y la estructura de los modelos de filas de espera. Veremos también cómo abordan los gerentes sus decisiones con esos modelos.

Suggested Citation

  • Carro, Roberto & González Gómez, Daniel A., 2012. "Modelos de líneas de espera," Nülan. Deposited Documents 1622, Universidad Nacional de Mar del Plata, Facultad de Ciencias Económicas y Sociales, Centro de Documentación.
  • Handle: RePEc:nmp:nuland:1622
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    File URL: http://nulan.mdp.edu.ar/1622/1/17_modelos_lineas_espera.pdf
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    Keywords

    Líneas de Espera; Teoría de Colas;

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