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Training Enrollment Broker Call Center Staff: Tips for States Implementing Capitated Financial Alignment Demonstrations

Author

Listed:
  • Julie Stone
  • Danielle Chelminsky

Abstract

Many states implementing capitated model financial alignment demonstrations rely on their Medicaid enrollment brokers to provide information to potential enrollees in the demonstrations’ Medicare-Medicaid Plans.

Suggested Citation

  • Julie Stone & Danielle Chelminsky, "undated". "Training Enrollment Broker Call Center Staff: Tips for States Implementing Capitated Financial Alignment Demonstrations," Mathematica Policy Research Reports 39d43e4e729a4951bb40733bc, Mathematica Policy Research.
    • Handle: RePEc:mpr:mprres:39d43e4e729a4951bb40733bc4a0cc9c
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    Keywords

    Medicare-Medicaid Plan; enrollment; staff training;
    All these keywords.

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