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Improving Processes and Increasing Efficiency: The Case for States Participating in a Process Improvement Collaborative

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  • Sheila Hoag
  • Judith Wooldridge

Abstract

This brief looks at experiences of some state Medicaid and SCHIP agencies in using a process change model to strengthen the way they approach enrollment and retention, concluding that committed leadership and resources are an effective model for changing Medicaid and SCHIP enrollment and retention processes rapidly and for sustaining improved processes.

Suggested Citation

  • Sheila Hoag & Judith Wooldridge, "undated". "Improving Processes and Increasing Efficiency: The Case for States Participating in a Process Improvement Collaborative," Mathematica Policy Research Reports 2e9e4b08b8ab4b0491d4c057f, Mathematica Policy Research.
    • Handle: RePEc:mpr:mprres:2e9e4b08b8ab4b0491d4c057f3679c6c
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