IDEAS home Printed from https://ideas.repec.org/p/mil/wpdepa/2003-23.html
   My bibliography  Save this paper

A formative model for measuring customer satisfaction with a degree course

Author

Listed:
  • Giovanna Nicolini
  • Francesca De Battisti

Abstract

This paper proposes an index founded on objective expectations, with the aim of measuring the CS of a service such as "a university degree course" (DC) provided by the Italian universities. In fact the "quality of university teaching" has been tested for many years now submitting a questionnaire to the students attending the courses and present at the end of each course; the questionnaire is divided into four dimensions: particular organisation of the teaching, characteristics of the teaching, characteristics of the exercises, general organisation of the teaching within the overall degree course

Suggested Citation

  • Giovanna Nicolini & Francesca De Battisti, 2003. "A formative model for measuring customer satisfaction with a degree course," Departmental Working Papers 2003-23, Department of Economics, Management and Quantitative Methods at Università degli Studi di Milano.
    • Handle: RePEc:mil:wpdepa:2003-23
    as

    Download full text from publisher

    File URL: http://wp.demm.unimi.it/files/wp/2003/DEMM-2003_023wp.pdf
    Download Restriction: no
    ---><---

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Giovanna NICOLINI & Francesca DE BATTISTI, 2004. "Global indexes for the evaluation of university teaching," Departmental Working Papers 2004-15, Department of Economics, Management and Quantitative Methods at Università degli Studi di Milano.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:mil:wpdepa:2003-23. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: DEMM Working Papers (email available below). General contact details of provider: https://edirc.repec.org/data/damilit.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.