Productivity and Costumer Satisfaction - A DEA Network Model
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References listed on IDEAS
- Mata, Jose & Portugal, Pedro, 1994. "Life Duration of New Firms," Journal of Industrial Economics, Wiley Blackwell, vol. 42(3), pages 227-245, September.
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More about this item
KeywordsCustomer satisfaction; data envelopment analysis; distance function; Malmquist productivity index; network model;
- D11 - Microeconomics - - Household Behavior - - - Consumer Economics: Theory
- D12 - Microeconomics - - Household Behavior - - - Consumer Economics: Empirical Analysis
- D24 - Microeconomics - - Production and Organizations - - - Production; Cost; Capital; Capital, Total Factor, and Multifactor Productivity; Capacity
NEP fieldsThis paper has been announced in the following NEP Reports:
- NEP-ALL-1998-05-18 (All new papers)
- NEP-EFF-1998-05-28 (Efficiency & Productivity)
- NEP-MIC-1998-05-18 (Microeconomics)
- NEP-TID-1998-05-18 (Technology & Industrial Dynamics)
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