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Kundvalets effekter och funktionssätt

Author

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  • Charpentier, Claes

    (Dept. of Business Administration, Stockholm School of Economics)

Abstract

Ett kundvalssystem har införts 2002 inom hemtjänsten inom Stockholms stad.Vilka effekter som detta system har medfört har beskrivits i detta paper.Det visade sig att kvaliten inom hemtjänsten förbättrats;pensioärerna får nu en kvalitativt bättre hemtjänst. De ekonomiska effekterna har ocks studerats. Det visade sig att hemtjänsten blev lite dyrare

Suggested Citation

  • Charpentier, Claes, 2004. "Kundvalets effekter och funktionssätt," SSE/EFI Working Paper Series in Business Administration 2004:1, Stockholm School of Economics.
  • Handle: RePEc:hhb:hastba:2004_001
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    File URL: http://swoba.hhs.se/hastba/papers/hastba2004_001.pdf
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    References listed on IDEAS

    as
    1. Lundin, Rolf A. & Steinthórsson, Runólfur S., 2003. "Studying organizations as temporary," Scandinavian Journal of Management, Elsevier, pages 233-250.
    2. Lundin, Rolf A. & Söderholm, Anders, 1995. "A theory of the temporary organization," Scandinavian Journal of Management, Elsevier, pages 437-455.
    3. Packendorff, Johann, 1995. "Inquiring into the temporary organization: New directions for project management research," Scandinavian Journal of Management, Elsevier, pages 319-333.
    Full references (including those not matched with items on IDEAS)

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    Keywords

    kundvalssystem; voucher system; elderly care;

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