IDEAS home Printed from
   My bibliography  Save this paper

Hotell och Human Resource Management: Har de en gemensam framtid?


  • Sandoff, Mette

    () (Department of Business Administration, School of Business, Economics and Law, Göteborg University)


Skriften fokuserar hotellbranschens specifika förutsättningar och bidrar till att förstå branschens utveckling, särskilt när det gäller personalområdet. Fältmaterial från 2001 respektive 2009 visar på både likheter och skillnader. De diskussioner som förs relateras till teori inom service management – som fokuserar serviceverksamheters särskilda betingelser – samt HRM – som tydligt adresserar hantering av personalfrågor. Andra teoretiska begrepp som lyfts in i diskussionerna är standardisering, utbildning, människosyn och humanism. I takt med att branschen och de verksamma förändras skapas nya förutsättningar och behov. Utbildning argumenteras få en allt viktigare roll att fylla inom framtidens hotellnäring. Humanistiska utgångspunkter och humaniora kan i sammanhanget få en särskild betydelse, dels för att stå sig i den allt hårdare konkurrensen, dels för att utmärka sig visavi tillverkningsindustri.

Suggested Citation

  • Sandoff, Mette, 2010. "Hotell och Human Resource Management: Har de en gemensam framtid?," FE rapport 2010-418, University of Gothenburg, Department of Business Administration.
  • Handle: RePEc:hhb:gunwba:2010_418

    Download full text from publisher

    File URL:
    Download Restriction: no

    References listed on IDEAS

    1. Crew, Michael A & Kleindorfer, Paul R, 1996. "Incentive Regulation in the United Kingdom and the United States: Some Lessons," Journal of Regulatory Economics, Springer, vol. 9(3), pages 211-225, May.
    2. Jamasb, T. & Pollitt, M., 2000. "Benchmarking and regulation: international electricity experience," Utilities Policy, Elsevier, vol. 9(3), pages 107-130, September.
    Full references (including those not matched with items on IDEAS)

    More about this item


    Hotell; human resource management (HRM); service management; standardisering; utbildning; människosyn; humanism;

    NEP fields

    This paper has been announced in the following NEP Reports:


    Access and download statistics


    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:hhb:gunwba:2010_418. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Maria Persson). General contact details of provider: .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.