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Proposal for an absolute evaluation framework for the values ​​ofperformance indicators for public drinking water services
[Proposition de référentiel d’évaluation absolue de la performance des services publics d’eau potable]

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  • Christophe Wittner

    (UMR GESTE - Gestion Territoriale de l'Eau et de l'environnement - ENGEES - École Nationale du Génie de l'Eau et de l'Environnement de Strasbourg - IRSTEA - Institut national de recherche en sciences et technologies pour l'environnement et l'agriculture)

Abstract

This study proposes an absolute evaluation of the performance of public water utilities for each of the regulatory indicators. A signage readable and intelligible is proposed in order to translate the information available effectively. Specific to each indicator, a metric system is proposed which defines performance classes. This new tool allows appreciating the rational level of service performance for each of the regulatory indicators, developing a dashboard of performance; it can also be mobilized in an approach to benchmarking performance.

Suggested Citation

  • Christophe Wittner, 2014. "Proposal for an absolute evaluation framework for the values ​​ofperformance indicators for public drinking water services [Proposition de référentiel d’évaluation absolue de la performance des services publics d’eau potable]," Working Papers hal-05520785, HAL.
    • Handle: RePEc:hal:wpaper:hal-05520785
    Note: View the original document on HAL open archive server: https://hal.science/hal-05520785v1
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