Organisational health and the power to act: A reading of the appropriation of standards by France Travail advisers through the prism of the philosophy of Georges Canguilhem[Santé organisationnelle et pouvoir d'agir: une lecture de l'appropriation des normes par les conseillers de France Travail au prisme de la philosophie de Georges Canguilhem]

"This article analyses the relationship between the health of an organisation − France Travail − and the power to act of its advisers. In doing so, we follow in the theoretical footsteps of Canguilhem, who defines health as normativity, i.e. the ability to appropriate established norms. The qualitative research is based on a protocol derived from the ergological approach. It was carried out in three agencies in the Occitanie and Provence Alpes Côte d'Azur regions, and involved field observations and individual and group interviews (work encounter groups). We show that the forms of this appropriation reflect relationships to organisational norms that oscillate between compliance, interpretation and transgression. The instability of the norms, and a strong but disembodied management discourse on the advisers' ``room for manoeuvre'', prevent the appropriation strategies deployed from having an overall positive impact on their well-being and health. These results suggest that the advisers' practices would benefit from greater discussion, which would mean strengthening dialogue and collective forms of learning. Beyond this case study, and despite the inherent limitations of this exercise, the link between the appropriation of organisational norms and health at work appears to be a fruitful area for research, particularly in the wake of the upheavals caused by the covid-19 crisis."