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La GRH est-elle alexithymique ? Étude des régulations des émotions dans des métiers à incidents émotionnels

Author

Listed:
  • Hélène Monier

    (CEREN - Centre de Recherche sur l'ENtreprise [Dijon] - BSB - Burgundy School of Business (BSB) - Ecole Supérieure de Commerce de Dijon Bourgogne (ESC), LRENSP - Laboratoire de Recherche de l'Ecole Nationale Supérieure de la Police)

Abstract

Policiers, urgentistes, enseignants, téléconseillers : cette recherche analyse les régulations des émotions dans des métiers à incidents émotionnels. Divers cadres théoriques sont exploités : en comportement organisationnel, en psychologie, en sociologie, en GRH. À travers l'étude des cas, l'analyse de la composante émotionnelle au travail fait apparaître différentes ressources et stratégies de régulations. Un cadre comparatif des différents niveaux de maturité des processus de GRH des métiers étudiés fait émerger le concept de régulation émotionnelle organisationnelle (REO).

Suggested Citation

  • Hélène Monier, 2022. "La GRH est-elle alexithymique ? Étude des régulations des émotions dans des métiers à incidents émotionnels," Post-Print halshs-05285269, HAL.
    • Handle: RePEc:hal:journl:halshs-05285269
    DOI: 10.3917/grhu.124.0045
    as

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