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L'enjeu de la gestion des ressources humaines dans le service aux personnes âgées dépendantes : le cas des établissements d'accueil

Author

Listed:
  • Jean-Yves Duyck

    (CEREGE [Poitiers] - Centre de recherche en gestion [EA 1722] - IAE Poitiers - Institut d'Administration des Entreprises (IAE) - Poitiers - UP - Université de Poitiers = University of Poitiers - UP - Université de Poitiers = University of Poitiers - ULR - La Rochelle Université)

  • Natacha Pijoan

    (CREM - Centre de recherche en économie et management - UNICAEN - Université de Caen Normandie - NU - Normandie Université - UR - Université de Rennes - CNRS - Centre National de la Recherche Scientifique)

Abstract

Cet article vise à faire émerger les leviers de gestion des ressources humaines (GRH) pour concilier la réalité d'un travail difficile, les besoins de professionnalisation et la qualité du service rendu aux personnes âgées dépendantes vivant en institution. Partant d'une étude de terrain réalisée auprès de 28 directeurs d'établissement, l'analyse de leurs représentations des métiers et conditions de travail, au moyen de la cartographie cognitive, permet de proposer une explication du cadre dans lequel ils agissent afin de dégager des pistes d'actions managériales et organisationnelles et d'amélioration en termes de GRH.

Suggested Citation

  • Jean-Yves Duyck & Natacha Pijoan, 2010. "L'enjeu de la gestion des ressources humaines dans le service aux personnes âgées dépendantes : le cas des établissements d'accueil," Post-Print halshs-00558471, HAL.
    • Handle: RePEc:hal:journl:halshs-00558471
    DOI: 10.3917/gs.135.0187
    as

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