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Les capitaux immatériels dans le modèle d'excellence EFQM version 2003 : une étude exploratoire qualitative et quantitative

  • Stéphane Trebucq

    ()

    (CRECCI-IRGO - IAE de Bordeaux)

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    Cette recherche a pour objectif de tester dans quelle mesure le modèle EFQM peut servir de base à une évaluation d'entreprise en fonction d'une d'une typologie composée de dix capitaux immatériels. Nous montrons qu'une réorganisation des questions est envisageable selon cette logique. L'analyse qualitative conduite en deux phases permet alors d'identifier les proximités organisationnelles et lexicales entre les différents types de capitaux immatériels retenus, puis débouche sur la possibilité d'une nouvelle représentation du modèle EFQM.

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    File URL: http://halshs.archives-ouvertes.fr/docs/00/52/64/47/PDF/Trebucq_EFQM_2010.pdf
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    Paper provided by HAL in its series Post-Print with number halshs-00526447.

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    Date of creation: 18 Jun 2010
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    Publication status: Published - Presented, Capital immatériel : état des lieux et perspectives, 2010, Montpellier, France
    Handle: RePEc:hal:journl:halshs-00526447
    Note: View the original document on HAL open archive server: http://halshs.archives-ouvertes.fr/halshs-00526447/en/
    Contact details of provider: Web page: http://hal.archives-ouvertes.fr/

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