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Trust and cooperation with so-called “prosocial” artificial intelligences
[La confiance et la coopération avec des intelligences artificielles perçues comme « prosociales »]

Author

Listed:
  • Emmanuel Bazzucchi

    (LGTO - Laboratoire de Gestion et des Transitions Organisationnelles - UT3 - Université Toulouse III - Paul Sabatier - Comue de Toulouse - Communauté d'universités et établissements de Toulouse)

Abstract

Drawing on the themes of resistance to change, organisation 's digitalisation, work automation and job insecurity, as well as recent literature on human–machine collaboration and AI prosociality, this study offers an exploratory discussion of the effects of introducing prosocial artificial intelligence systems into organisations. Cooperation and trust have been identified as two central concepts in AI adoption, and we suggest that AI systems capable of prosocial behaviour encourage adoption by promoting cooperation and trust. This research nevertheless emphasises the importance of job insecurity when examining prosocial AI in organisations. Difficulties in gaining access to field settings and the prospective nature of the topic are presented as challenges to operationalising the concepts. A mixed methods strategy is proposed to address these challenges.

Suggested Citation

  • Emmanuel Bazzucchi, 2020. "Trust and cooperation with so-called “prosocial” artificial intelligences [La confiance et la coopération avec des intelligences artificielles perçues comme « prosociales »]," Post-Print hal-05846171, HAL.
    • Handle: RePEc:hal:journl:hal-05846171
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