Service-oriented supply chain transformation

This chapter establishes a foundational literature review of the evolution and transformation of service-oriented supply chain management (SOSCM). It proposes a preliminary conceptual framework linking core service-oriented principles, in particular resource integration and value co-creation, with emerging smart technologies including artificial intelligence, the Internet of Things, big data analytics, blockchain, and digital twins. The framework positions these technologies as operand resources whose contribution to sustainability is realized through the operant resources that supply chain actors apply to them, and on that basis identifies opportunities to strengthen supply chain sustainability. The chapter contributes theoretically by specifying the mechanism that connects the service-dominant logic literature to research on Industry 4.0-enabled sustainability, and, from that specification, derives the areas of inquiry that structure subsequent chapters. These include the evolving role of service intermediaries in SOSCM, the forces and processes driving service innovation, and strategic approaches to optimizing resource utilization in service-oriented supply networks for sustainability. The chapter also draws on illustrative company examples to show how traditional supply chains are being reconfigured into service-oriented models, and it sets these opportunities against the constraints, risks, and adoption conditions that shape whether they are realized in practice.