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Rethinking Digital Social Exclusion: An Interdisciplinary Approach to Invisible Social Spheres in the Digital Age

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  • Magalie Duarte

    (BSB - Burgundy School of Business (BSB) - ESC Dijon-Bourgogne, CEREN - Centre de Recherche sur les Entreprises - BSB - Burgundy School of Business (BSB) - ESC Dijon-Bourgogne)

  • Sylvie Michel

Abstract

Digital inclusion, as a political response to digital inequalities - in access and in skills -, is a central concept in IS management. However, we argue that focusing solely on inclusion conceals the persistent and systemic nature of social exclusion. This paper proposes an interdisciplinary perspective grounded in philosophical and sociological theories to define and explore digital social exclusion. We review the existing literature about digital inclusion, analyze exclusion mechanisms, and propose a research agenda that includes empirical study directions and critical policy evaluation. We also identify key obstacles to digital inclusion such as new spheres of social exclusion, infrastructural inequality, lack of digital literacy, institutional bias, and systemic socio-economic marginalization.

Suggested Citation

  • Magalie Duarte & Sylvie Michel, 2025. "Rethinking Digital Social Exclusion: An Interdisciplinary Approach to Invisible Social Spheres in the Digital Age," Post-Print hal-05827261, HAL.
    • Handle: RePEc:hal:journl:hal-05827261
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