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Post-go-live and requirements engineering in ERP projects
[La post-implémentation et l'Ingénierie des exigences dans les projets ERP]

Author

Listed:
  • Mariem Lajmi

    (IMT-BS - Institut Mines-Télécom Business School - IMT - Institut Mines-Télécom [Paris])

  • Aurélie Dudezert

    (LITEM - Laboratoire en Innovation, Technologies, Economie et Management (EA 7363) - UEVE - Université d'Évry-Val-d'Essonne - Université Paris-Saclay - IMT-BS - Institut Mines-Télécom Business School - IMT - Institut Mines-Télécom [Paris], IMT-BS - TIM - Département Technologies, Information & Management - TEM - Télécom Ecole de Management - IMT-BS - Institut Mines-Télécom Business School - IMT - Institut Mines-Télécom [Paris])

  • Olfa Chourabi

    (LITEM - Laboratoire en Innovation, Technologies, Economie et Management (EA 7363) - UEVE - Université d'Évry-Val-d'Essonne - Université Paris-Saclay - IMT-BS - Institut Mines-Télécom Business School - IMT - Institut Mines-Télécom [Paris], IMT-BS - TIM - Département Technologies, Information & Management - TEM - Télécom Ecole de Management - IMT-BS - Institut Mines-Télécom Business School - IMT - Institut Mines-Télécom [Paris])

Abstract

In ERP projects, implementation (or go-live) is often viewed as the final stage. However, critical adjustments continue to emerge after the system goes live. This article examines the post-implementation phase as a central stage in the ERP lifecycle, particularly in complex organizational and international contexts. It draws on twelve semi-structured interviews with stakeholders involved in international ERP projects. The findings highlight the persistence of requirements engineering activities after implementation, marked by unanticipated needs, tensions between global standardization and local adaptations, and the emergence of workaround practices. They also show that this phase reveals limitations in upstream requirements engineering. The analysis underscores the key role of post-implementation governance in system appropriation and value creation. This study contributes to ERP post-adoption literature by framing post-implementation as a critical phase where needs, requirements, uses, and governance are reconfigured.

Suggested Citation

  • Mariem Lajmi & Aurélie Dudezert & Olfa Chourabi, 2026. "Post-go-live and requirements engineering in ERP projects [La post-implémentation et l'Ingénierie des exigences dans les projets ERP]," Post-Print hal-05789334, HAL.
    • Handle: RePEc:hal:journl:hal-05789334
    Note: View the original document on HAL open archive server: https://hal.science/hal-05789334v1
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