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Reciprocity in the Age of Algorithms: How AI Transparency and Fairness Drive Engagement and Autonomy

Author

Listed:
  • Rayane Elidrissi

    (LAB IAE Paris - Sorbonne - IAE Paris - Sorbonne Business School)

  • Kevin Sevag Kertechian

    (ESSCA - ESSCA – École supérieure des sciences commerciales d'Angers = ESSCA Business School)

Abstract

Emma trusted her HR department until an AI-based decision-support tool in HRM decided, without explanation, not to promote her. Was it fair? As AI-driven HR tools increasingly shape careers, their transparency and fairness are becoming crucial. We explore their impact on workplace behaviour. Using social exchange theory mediated by AI (SET-AI), we investigate the extent to which AI functions as an exchange partner that affects employee engagement and autonomy. We surveyed 300 employees who were subject to AI-based HR decisions, specifically how they perceived transparency and fairness in AI-driven HR tools, and how these perceptions shaped their autonomy and engagement. Our findings show that transparency and fairness in AI governance play a critical role in fostering employee autonomy and engagement. We thus recommend that organizations implement mechanisms to ensure explainability and fairness in the use of AI-driven tools. Future researchers should explore the long-term effects of AI transparency and fairness on employee behaviour across various industries to deepen understanding of AI's evolving role in organizations.

Suggested Citation

  • Rayane Elidrissi & Kevin Sevag Kertechian, 2025. "Reciprocity in the Age of Algorithms: How AI Transparency and Fairness Drive Engagement and Autonomy," Post-Print hal-05748656, HAL.
  • Handle: RePEc:hal:journl:hal-05748656
    DOI: 10.7202/1126110ar
    as

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