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Digital servitization and sustainability through networking

Author

Listed:
  • Marco Paiola

    (Unipd - Università degli Studi di Padova = University of Padua)

  • Francesco Schiavone

    (PARTHENOPE - Università degli Studi di Napoli “Parthenope” = University of Naples)

  • Roberto Grandinetti

    (Unipd - Università degli Studi di Padova = University of Padua)

  • Junsong Chen

    (EM - EMLyon Business School)

Abstract

In the last few years, the widespread of digital technologies, such as the Internet of Things, in manufacturing industries and servitization became so strong that, recently, a growing research stream has begun to focus on how digital technologies enable service development, ushering in digital servitization as a specific research stream. Notwithstanding the prospective academic and managerial importance of explaining how digital servitization leads to sustainability, this research direction is still poorly investigated in the literature. The present article aims to fill such research gaps by answering the following research question: How do digitally based business model innovation and networking in manufacturing servitization impact sustainability? In order to answer this research question, we performed a multiple case study about technology-driven business model innovation and networking that has been implemented over the last few years by four small and medium manufacturing Italian companies.

Suggested Citation

  • Marco Paiola & Francesco Schiavone & Roberto Grandinetti & Junsong Chen, 2021. "Digital servitization and sustainability through networking," Post-Print hal-05721860, HAL.
    • Handle: RePEc:hal:journl:hal-05721860
    DOI: 10.1016/j.jbusres.2021.04.047
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