Work Family Conflict, Workload, and Female Employee Performance: The Mediating Role of Emotional Exhaustion

The increasing participation of women in the workforce has created challenges in balancing professional responsibilities and family roles, often leading to work-family conflict and increased workload. These conditions may trigger emotional exhaustion, which can negatively affect female employee performance, particularly in public sector organisations such as the Jakarta City Health Department. This study investigates the effect of work-family conflict and workload on female employee performance at the Jakarta City Health Department, with emotional exhaustion examined as a mediating variable. A quantitative causal approach was employed. Data were collected through questionnaires distributed to 157 female employees and analysed using IBM SPSS Statistics. The analysis included validity and reliability tests, classical assumption tests, multiple linear regression, coefficients of determination, and the Sobel test. The results show that Work-Family Conflict has a positive and significant effect on Emotional Exhaustion, with a regression coefficient of 0.323 and a significance value of 0.000. Workload also has a positive and significant effect on Emotional Exhaustion, with a regression coefficient of 0.465 and a significance value of 0.000. Furthermore, Work-Family Conflict, Workload, and Emotional Exhaustion have negative and significant effects on Female Employee Performance, with regression coefficients of -0.174, -0.146, and -0.410 and significance values of 0.005, 0.024, and 0.000, respectively. The Sobel test indicates that Emotional Exhaustion significantly mediates both relationships. The study concludes that Work-Family Conflict and Workload increase Emotional Exhaustion, while these variables reduce Female Employee Performance.