Author
Abstract
Online consumer reviews function as trust infrastructure in e-commerce, yet the ecosystem is structurally vulnerable to manipulation. Generative artificial intelligence (GenAI) and large language models (LLMs) intensify this threat by lowering the cost of producing linguistically fluent, platform-native fake reviews, enabling paraphrase-based "review laundering," and accelerating regeneration after takedowns. This review article provides a rapid, decision-oriented synthesis of GenAI-enabled fake reviews for marketplace researchers and practitioners. First, it establishes the pre-GenAI baseline threat model, highlighting why fake review markets persist under asymmetric information and imperfect monitoring. Second, it explains what is qualitatively different under GenAI, including cue inversion that weakens traditional text-based heuristics and the rise of paraphrased and hybrid human-AI review production. Third, it develops a GenAI-enabled attack typology and maps detection approaches by required data, strengths, and failure conditions, emphasising that text-only screening is increasingly insufficient under adversarial adaptation. Fourth, it proposes a layered "review integrity stack" that integrates policy clarity, risk-proportionate friction and provenance, multi-signal detection integrated with investigation workflows, credible enforcement, and transparency and redress. Finally, it outlines a focused research agenda that shifts the field from narrow classification performance to review integrity as a platform capability, with particular attention to emerging markets and cross-border commerce where institutional distance and multilingual variation can amplify harm. The paper offers actionable guidance for platforms and regulators seeking to preserve marketplace trust under machinegenerated persuasion.
Suggested Citation
Galvin Kuan Sian Lee, 2026.
"Gen AI-Generated Fake Reviews in E-Commerce: A Rapid Risk Typology and Detection Checklist,"
Post-Print
hal-05608990, HAL.
Handle:
RePEc:hal:journl:hal-05608990
DOI: 10.26480/imcs.01.2026.18.27
Note: View the original document on HAL open archive server: https://hal.science/hal-05608990v1
Download full text from publisher
Corrections
All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:hal:journl:hal-05608990. See general information about how to correct material in RePEc.
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
We have no bibliographic references for this item. You can help adding them by using this form .
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: CCSD (email available below). General contact details of provider: https://hal.archives-ouvertes.fr/ .
Please note that corrections may take a couple of weeks to filter through
the various RePEc services.