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Perceptual differences of ERP systems between management and operational end-users

Author

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  • Vathsala Wickramasinghe

    (University of Moratuwa)

  • M. Karunasekara

    (University of Moratuwa)

Abstract

This paper seeks to explore the perceptions of two different user groups - management and operational end-users- on ERP system product performance and post-implementation impact of usage on them. 167 management and operational end-users from 15 manufacturing firms operating in Sri Lanka responded. Over 88 percent of the respondents came from firms that employed more than 500 employees; 68 percent responded that more than 200 employees are using ERP in their firms; 70 percent responded that ERP is in use for more than 3 years in their firms. Significant differences have not been found between the two groups in their perceptions towards ERP system product performance. However, problem solving support, authority and decision rights, and overall performance improvement have been identified as important post-implementation outcomes of ERP usage that discriminate between management and operational end-users.

Suggested Citation

  • Vathsala Wickramasinghe & M. Karunasekara, 2012. "Perceptual differences of ERP systems between management and operational end-users," Post-Print hal-05594417, HAL.
    • Handle: RePEc:hal:journl:hal-05594417
    DOI: 10.1080/0144929x.2010.528027
    Note: View the original document on HAL open archive server: https://hal.science/hal-05594417v1
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