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The Effect of Work Engagement, Remuneration, and Emotional Intelligence on Employee Performance at the Medan Belawan Primary Tax Service Office

Author

Listed:
  • Erika Situmeang

    (UUM - Universiti Utara Malaysia)

  • Ardian Lubis

    (UUM - Universiti Utara Malaysia)

  • Ester Budianti Tambunan

    (UUM - Universiti Utara Malaysia)

  • Angga Fernando

    (UUM - Universiti Utara Malaysia)

  • Dhimas Pratama

    (UUM - Universiti Utara Malaysia)

  • Dewi Budhiartini Yuli Isnaini

    (UUM - Universiti Utara Malaysia)

Abstract

This study examines the influence of work engagement, remuneration, and emotional intelligence on employee performance at the Medan Belawan Primary Tax Office. While previous studies have explored these variables, limited research has investigated their combined effects within public sector organizations, particularly in non-Western contexts. A quantitative approach was employed using a survey of 87 employees, and the data were analyzed using multiple linear regression. The results indicate that work engagement does not have a significant effect on employee performance, whereas remuneration and emotional intelligence have positive and significant effects. Simultaneously, all variables significantly explain employee performance. These findings highlight the importance of both organizational factors (remuneration) and individual capabilities (emotional intelligence) in enhancing performance within the public sector. Practically, the results suggest that organizations should prioritize fair compensation systems and emotional intelligence development programs to improve employee performance.

Suggested Citation

  • Erika Situmeang & Ardian Lubis & Ester Budianti Tambunan & Angga Fernando & Dhimas Pratama & Dewi Budhiartini Yuli Isnaini, 2026. "The Effect of Work Engagement, Remuneration, and Emotional Intelligence on Employee Performance at the Medan Belawan Primary Tax Service Office," Post-Print hal-05578617, HAL.
    • Handle: RePEc:hal:journl:hal-05578617
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