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The Impact of Online Dispute Resolution on the Judicial Outcomes in India

Author

Listed:
  • Pranjal Chandra

    (Program Director Prosperiti, New Delhi, India)

  • Daniel L. Chen

    (TSE-R - Toulouse School of Economics - UT Capitole - Université Toulouse Capitole - Comue de Toulouse - Communauté d'universités et établissements de Toulouse - EHESS - École des hautes études en sciences sociales - CNRS - Centre National de la Recherche Scientifique - INRAE - Institut National de Recherche pour l’Agriculture, l’Alimentation et l’Environnement, IAST - Institute for Advanced Study in Toulouse, CNRS - Centre National de la Recherche Scientifique)

  • Viknesh Nagarathinam

    (OTree Research Foundation,Coimbatore, India)

Abstract

This study examines the impact of online dispute resolution (ODR) on the efficiency of the Indian judiciary, focusing on an online platform used in Lok Adalats, community-based legal forums in India. The study addresses the challenges posed by India's extensive case backlog and the additional strain caused by the COVID-19 pandemic. It employs a Randomized Control Trial (RCT) methodology to evaluate the integration of chatbots in ODR processes. The findings suggest that chatbot integration maintains resolution time while enhancing user engagement. This research highlights the potential of leveraging technology to incorporate procedural justice principles, thereby improving public trust and the effectiveness of the legal system.

Suggested Citation

  • Pranjal Chandra & Daniel L. Chen & Viknesh Nagarathinam, 2025. "The Impact of Online Dispute Resolution on the Judicial Outcomes in India," Post-Print hal-05556385, HAL.
    • Handle: RePEc:hal:journl:hal-05556385
    DOI: 10.1515/rle-2025-0039
    as

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