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Specifying data access paradoxes in digital servitization: an empirical study

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  • Boris Descombes

    (CERAG - Centre d'études et de recherches appliquées à la gestion - UGA - Université Grenoble Alpes, G-SCOP - Laboratoire des sciences pour la conception, l'optimisation et la production - CNRS - Centre National de la Recherche Scientifique - UGA - Université Grenoble Alpes - Grenoble INP - Institut polytechnique de Grenoble - Grenoble Institute of Technology - UGA - Université Grenoble Alpes)

  • Marie-Anne Le Dain

    (G-SCOP - Laboratoire des sciences pour la conception, l'optimisation et la production - CNRS - Centre National de la Recherche Scientifique - UGA - Université Grenoble Alpes - Grenoble INP - Institut polytechnique de Grenoble - Grenoble Institute of Technology - UGA - Université Grenoble Alpes)

  • Valéry Merminod

    (CERAG - Centre d'études et de recherches appliquées à la gestion - UGA - Université Grenoble Alpes)

Abstract

Digital servitization leads to significant transformations of manufacturing companies' business models: they now rely heavily on digital technologies to provide data-intensive services. This transformation generates various organizational paradoxes that challenge the company durably. In this paper, we conduct a two-case qualitative study of incumbent manufacturing companies to specify data-access paradoxes identified by the literature. Our goal is to provide better constructs understanding through the identification of empirical situations describing the paradoxes. We also discuss the paradoxical potential of each tension and the links between them.

Suggested Citation

  • Boris Descombes & Marie-Anne Le Dain & Valéry Merminod, 2024. "Specifying data access paradoxes in digital servitization: an empirical study," Post-Print hal-05506923, HAL.
  • Handle: RePEc:hal:journl:hal-05506923
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