IDEAS home Printed from https://ideas.repec.org/p/hal/journl/hal-05482847.html

Transforming Employee Performance Through Business Process Management: A Real-World Teaching Case

Author

Listed:
  • T S Dahanayake Yapa
  • Vathsala Wickramasinghe

    (University of Moratuwa)

  • Wasana Bandara

Abstract

Business Process Management (BPM) plays a critical role by driving digital innovation and enhancing organizational agility. Due to its importance in information systems (IS), educational institutions worldwide offer diverse BPM courses. However, a notable gap remains in teaching resources that offer real-world cases with a strong focus on diverse organizational contexts. This teaching case fills this gap by presenting the employees' performance management process of a small-to-medium enterprise (SME) in a developing nation. The case offers a unique perspective in BPM by illuminating its interplay with contextual complexities in the SME environment. The case highlights an underexplored area on BPM - the critical role of effectively integrating and managing employees' performance within operational workflows - by bridging theory with practice and fostering digital-oriented problem-solving skills. The case is designed with student tasks centered around a structured process lifecycle approach, utilizing real-life process data and supported by comprehensive teaching materials. It is practical, engaging, user-friendly, and adaptable across diverse learning environments, making it a valuable resource in BPM education. This case enables educators to effectively teach complex BPM topics while fostering practical skills in students.

Suggested Citation

  • T S Dahanayake Yapa & Vathsala Wickramasinghe & Wasana Bandara, 2025. "Transforming Employee Performance Through Business Process Management: A Real-World Teaching Case," Post-Print hal-05482847, HAL.
    • Handle: RePEc:hal:journl:hal-05482847
    DOI: 10.17705/1cais.05714
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a
    for a similarly titled item that would be available.

    More about this item

    Keywords

    ;
    ;
    ;
    ;
    ;
    ;
    ;
    ;
    ;
    ;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:hal:journl:hal-05482847. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: CCSD (email available below). General contact details of provider: https://hal.archives-ouvertes.fr/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.