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The Role of E-commerce Platforms in Shaping the Future of Retail

Author

Listed:
  • Rumana Tabsum

    (Glocal School of Business and Commerce, Glocal University, Saharanpur, UP, India.)

Abstract

This study looks at how e-commerce platforms are changing retail by using new technologies, making shopping easier for users, and helping all groups grow. The paper aims to explore how e-commerce platforms are transforming retail and shaping its future through technology, consumer behaviour, and business strategies. Amazon, Shopify, Flipkart, and Meesho have now become digital ecosystems that make it possible to personalize in real time, use social commerce, and predict logistics. In India and similar countries, people are using mobile devices, vernacular languages, and nearby delivery to get involved in digital activities. The research investigates how trust, involvement, and social involvement affect people's decisions to buy online. The industry also points out that platforms are introducing ethical and sustainable shipping and circular economy solutions. It is argued in the article that, by analyzing trends and using data, technology, and responsible design, e-commerce platforms are leading the way in retail changes. In the end, e-commerce platforms are not only keeping up with the future of retail, but also helping to define it. If they manage to offer trust, personalization, inclusivity, and sustainability, they will remain important in the future digital economy.

Suggested Citation

  • Rumana Tabsum, 2026. "The Role of E-commerce Platforms in Shaping the Future of Retail," Post-Print hal-05459860, HAL.
    • Handle: RePEc:hal:journl:hal-05459860
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