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Generating collective competence in a constrained environment : the case of Michelin’s crisis cells
[Générer une compétence collective dans un environnement contraignant : le cas des cellules de crise de Michelin]

Author

Listed:
  • Carole Bousquet

    (ISEOR - Institut de Socio-économie des Entreprises et des ORganisations - Institut de socio-économie des entreprises et des organisations, IDRAC Business school Lyon - Institut pour le Développement et la Recherche d'Action Commerciale - Université de Lyon)

  • Raphaël de Vittoris

    (CleRMa - Clermont Recherche Management - ESC Clermont-Ferrand - École Supérieure de Commerce (ESC) - Clermont-Ferrand - UCA - Université Clermont Auvergne)

  • Sophie de Villartay

    (UEVE - Université d'Évry-Val-d'Essonne, LITEM - Laboratoire en Innovation, Technologies, Economie et Management (EA 7363) - UEVE - Université d'Évry-Val-d'Essonne - Université Paris-Saclay - IMT-BS - Institut Mines-Télécom Business School - IMT - Institut Mines-Télécom [Paris])

Abstract

This article examines the essential roles in a crisis cell aimed at enhancing decision-making and generating collective performance in a constrained environment (actors, time, situation). While the strategic role of HR is recognized in management and literature, few studies address the generation of collective competencies in such a context. Through an 8-year action research project conducted at Michelin, we identified 7 essential roles to improve the performance of a crisis cell, that is, its ability to make appropriate decisions.

Suggested Citation

  • Carole Bousquet & Raphaël de Vittoris & Sophie de Villartay, 2025. "Generating collective competence in a constrained environment : the case of Michelin’s crisis cells [Générer une compétence collective dans un environnement contraignant : le cas des cellules de cr," Post-Print hal-05444586, HAL.
    • Handle: RePEc:hal:journl:hal-05444586
    DOI: 10.54695/grhu.137.0080
    as

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