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RVRC 4.0, a device combining VR and IAG for customer relations
[RVRC 4.0, un dispositif associant RV et IAG au service de la Relation Client]

Author

Listed:
  • Julian Alvarez

    (GERIICO - Groupe d'Études et de Recherche Interdisciplinaire en Information et COmmunication - ULR 4073 - Université de Lille, Ludoscience - Ludoscience : Studying Video Games, INSPE LHdF - Institut national supérieur du professorat et de l'éducation - Académie de Lille - Hauts-de-France - Université de Lille)

  • Olivier Chabiron

    (Immersive factory [France])

  • Yassine El Boudouri

    (CRIStAL - Centre de Recherche en Informatique, Signal et Automatique de Lille - UMR 9189 - Centrale Lille - Université de Lille - CNRS - Centre National de la Recherche Scientifique)

  • Brenda Hardy

    (Immersive factory [France])

  • Frederic Hoogstoel

    (NOCE - Nouveaux Outils pour La Coopération et l'Education - LIFL - Laboratoire d'Informatique Fondamentale de Lille - Université de Lille, Sciences et Technologies - Inria - Institut National de Recherche en Informatique et en Automatique - Université de Lille, Sciences Humaines et Sociales - CNRS - Centre National de la Recherche Scientifique, CRIStAL - Centre de Recherche en Informatique, Signal et Automatique de Lille - UMR 9189 - Centrale Lille - Université de Lille - CNRS - Centre National de la Recherche Scientifique)

  • Walter Nuninger

    (CRIStAL - Centre de Recherche en Informatique, Signal et Automatique de Lille - UMR 9189 - Centrale Lille - Université de Lille - CNRS - Centre National de la Recherche Scientifique)

  • Olivier Pierre

    (Immersive factory [France])

  • Luigi Lancieri

    (CRIStAL - Centre de Recherche en Informatique, Signal et Automatique de Lille - UMR 9189 - Centrale Lille - Université de Lille - CNRS - Centre National de la Recherche Scientifique)

  • Yvan Peter

    (CRIStAL - Centre de Recherche en Informatique, Signal et Automatique de Lille - UMR 9189 - Centrale Lille - Université de Lille - CNRS - Centre National de la Recherche Scientifique, Université de Lille)

Abstract

The DEFFINUM RVRC 4.0 project (Virtual Reality for Customer Relations 4.0) is part of the France Relance Plan, which aims to promote the digital transformation of training programs in France. Led by the GIP FCIP in Lille, in partnership with Immersive-CoLab, Immersive Factory, the University of Lille, and other vocational training stakeholders, this project aims to develop a digital system dedicated to training in customer relations (CR) professions.

Suggested Citation

  • Julian Alvarez & Olivier Chabiron & Yassine El Boudouri & Brenda Hardy & Frederic Hoogstoel & Walter Nuninger & Olivier Pierre & Luigi Lancieri & Yvan Peter, 2025. "RVRC 4.0, a device combining VR and IAG for customer relations [RVRC 4.0, un dispositif associant RV et IAG au service de la Relation Client]," Post-Print hal-05321787, HAL.
    • Handle: RePEc:hal:journl:hal-05321787
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