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Should we digitalize the service of fine-dining restaurants?

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  • Mustafeed Zaman

    (Métis Lab EM Normandie - EM Normandie - École de Management de Normandie = EM Normandie Business School)

Abstract

This research examines the perceived value of service digitalization in fine-dining restaurants in France. No study exists on this topic, and the aim of this research was to address this research gap. To do so, a conceptual framework of the perceived benefits and costs of the service digitalization was developed. To obtain in-depth information, we interviewed 24 fine-dining restaurant managers (listed in the Michelin Guide) and 29 customers of fine-dining restaurants using a video titled "The Restaurant of the Future."

Suggested Citation

  • Mustafeed Zaman, 2022. "Should we digitalize the service of fine-dining restaurants?," Post-Print hal-05267563, HAL.
    • Handle: RePEc:hal:journl:hal-05267563
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