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Maths au quotidien : comment choisir la bonne file d’attente ?

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  • Benjamin Legros

    (Métis Lab EM Normandie - EM Normandie - École de Management de Normandie = EM Normandie Business School)

Abstract

Pour consulter un médecin, faire ses courses, ou appeler une entreprise, nous avons tous déjà perdu de précieuses minutes dans une file d'attente. L'expérience pénible de l'attente a conduit de nombreux services à réfléchir à ses causes et éventuellement trouver des solutions pour la réduire. Pour comprendre l'attente, la théorie des files d'attente, née en 1917 à la suite des travaux d'Erlang, a servi à modéliser mathématiquement ce processus, qui conduit des individus à ne pas être servis directement.

Suggested Citation

  • Benjamin Legros, 2022. "Maths au quotidien : comment choisir la bonne file d’attente ?," Post-Print hal-05267151, HAL.
    • Handle: RePEc:hal:journl:hal-05267151
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