IDEAS home Printed from https://ideas.repec.org/p/hal/journl/hal-05149811.html
   My bibliography  Save this paper

Information Technology Outsourcing Strategy and Customer Satisfaction of Money Deposit Banks in Anambra State, Nigeria

Author

Listed:
  • Ndubuisi-Okolo Purity Uzoamaka

    (Department of Business Administration, Faculty of Management Sciences, Nnamdi Azikiwe University, Awka, Anambra State, Nigeria.)

Abstract

The slow rate of service delivery indicates that the bank's information technology section is weak and this has resulted in poor satisfaction of customers. In view of the above, this study x-rayed the effect of information technology outsourcing strategy on customer satisfaction of Money Deposit Banks in Anambra State. The study adopted survey research design and Simple Random Sampling Technique was used to select 3 notable banks that operate in the major cities of Anambra State (Nnewi, Awka and Onitsha). Data were collected with the use of structured questionnaire from 162 respondents. Hypothesis was tested using Simple Regression Analysis with the aid of Statistical Packages for Social Science (SPSS). Finding revealed that information technology outsourcing strategy positively affects customer satisfaction. The study concludes that information technology outsourcing strategy supports bank operations as it guarantees quality services by banks and as well cover the weak aspects of the organization. The study recommended that there is need to outsource other weak aspects of business to experts rather than managing the areas as it will contribute to timely task accomplishment and quality service delivery.

Suggested Citation

  • Ndubuisi-Okolo Purity Uzoamaka, 2022. "Information Technology Outsourcing Strategy and Customer Satisfaction of Money Deposit Banks in Anambra State, Nigeria," Post-Print hal-05149811, HAL.
    • Handle: RePEc:hal:journl:hal-05149811
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a
    for a similarly titled item that would be available.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:hal:journl:hal-05149811. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: CCSD (email available below). General contact details of provider: https://hal.archives-ouvertes.fr/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.