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Organizational resilience as discourse: Disruptions and grief in family firms’ narratives

Author

Listed:
  • Carl J. Kock

    (IE Business School, IE University)

  • Sebastien Fosse

    (Loughborough University)

  • Marianna Makri

    (University of Miami School of Business - University of Miami [Coral Gables])

Abstract

As environment becomes more turbulent, researchers increasingly examine organizational resilience—firm's response to major disruptions. In this paper, we examine emotional regulation, a key antecedent of organizational resilience. We focus on firms that are simultaneously credited with superior socio-emotional endowment and with emotional sensitivity; this tension makes their response to those events, theoretically, unclear. Using computed-aided text analysis, we examine narratives of firms that face an exceptionally adverse three-year context—the 2007- 2009 global crisis—and how family firms, along with the grief process, use discourses to avoid expressing negative emotions or turn them into more positive ones. We discuss implications for theory on organizational resilience and family firms.

Suggested Citation

  • Carl J. Kock & Sebastien Fosse & Marianna Makri, 2018. "Organizational resilience as discourse: Disruptions and grief in family firms’ narratives," Post-Print hal-04739955, HAL.
    • Handle: RePEc:hal:journl:hal-04739955
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