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Des robots et des hommes : l’Allianz parfaite !

Author

Listed:
  • Olfa Chourabi

    (IMT-BS - TIM - Département Technologies, Information & Management - TEM - Télécom Ecole de Management - IMT - Institut Mines-Télécom [Paris] - IMT-BS - Institut Mines-Télécom Business School - IMT - Institut Mines-Télécom [Paris], LITEM - Laboratoire en Innovation, Technologies, Economie et Management (EA 7363) - UEVE - Université d'Évry-Val-d'Essonne - Université Paris-Saclay - IMT-BS - Institut Mines-Télécom Business School - IMT - Institut Mines-Télécom [Paris])

  • Mondher Feki

    (RITM - Réseaux Innovation Territoires et Mondialisation - Université Paris-Saclay)

  • Aurélie Dudézert

    (IMT-BS - TIM - Département Technologies, Information & Management - TEM - Télécom Ecole de Management - IMT - Institut Mines-Télécom [Paris] - IMT-BS - Institut Mines-Télécom Business School - IMT - Institut Mines-Télécom [Paris], LITEM - Laboratoire en Innovation, Technologies, Economie et Management (EA 7363) - UEVE - Université d'Évry-Val-d'Essonne - Université Paris-Saclay - IMT-BS - Institut Mines-Télécom Business School - IMT - Institut Mines-Télécom [Paris])

  • Imed Boughzala

    (IMT-BS - TIM - Département Technologies, Information & Management - TEM - Télécom Ecole de Management - IMT - Institut Mines-Télécom [Paris] - IMT-BS - Institut Mines-Télécom Business School - IMT - Institut Mines-Télécom [Paris], LITEM - Laboratoire en Innovation, Technologies, Economie et Management (EA 7363) - UEVE - Université d'Évry-Val-d'Essonne - Université Paris-Saclay - IMT-BS - Institut Mines-Télécom Business School - IMT - Institut Mines-Télécom [Paris])

Abstract

Given the development of Robotic Process Automation (RPA) solutions based on Artificial Intelligence, the current objective of Allianz France's Flow Department is to improve the automatic recognition of its incoming documentary flows. Their aim is to answer the following question: how to evaluate the benefits of these emerging technologies by taking into account its specific context and their implementation challenges? This case study leads to analyze the challenges and opportunities of the RPA's technological evolutions and to propose ways to improve the document process management.

Suggested Citation

  • Olfa Chourabi & Mondher Feki & Aurélie Dudézert & Imed Boughzala, 2022. "Des robots et des hommes : l’Allianz parfaite !," Post-Print hal-03844969, HAL.
    • Handle: RePEc:hal:journl:hal-03844969
    DOI: 10.3917/rcsg.022.0091
    as

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