IDEAS home Printed from https://ideas.repec.org/p/hal/journl/hal-03403891.html
   My bibliography  Save this paper

Tackling Overtourism and Related Perverse Impacts Using DMO Website as a Tool of Social Innovation

Author

Listed:
  • Mustafeed Zaman

    (Métis Lab EM Normandie - EM Normandie - École de Management de Normandie = EM Normandie Business School)

  • Tan Vo Thanh

    (Excelia Group | La Rochelle Business School, CERIIM - Centre de Recherche en Intelligence et Innovation Managériales - Excelia Group | La Rochelle Business School, CEREGE [Poitiers, La Rochelle] - Centre de recherche en gestion [EA 1722] - UP - Université de Poitiers = University of Poitiers - ULR - La Rochelle Université)

  • Laurent Botti

    (CRESEM - Centre de Recherche sur les Sociétés et Environnements en Méditerranées - UPVD - Université de Perpignan Via Domitia)

Abstract

The aim of this chapter is to illustrate the use of a Destination Management Organisation (DMO) Website as a tool of social tension mediator. From a methodological point of view, this chapter has adopted an exploratory qualitative approach in order to gain in-depth information regarding the phenomenon. As a tool of social innovation, a DMO Website has a strong potential in terms of helping destination to overcome social tensions. Findings show how a DMO Website could ensure the e-governance of the destination and experience co-creation by the stakeholders' active participation. This chapter presents directives for DMO managers with precise examples in order to overcome social tensions and tackle overtourism.

Suggested Citation

  • Mustafeed Zaman & Tan Vo Thanh & Laurent Botti, 2020. "Tackling Overtourism and Related Perverse Impacts Using DMO Website as a Tool of Social Innovation," Post-Print hal-03403891, HAL.
    • Handle: RePEc:hal:journl:hal-03403891
    DOI: 10.1007/978-3-030-42458-9_8
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:hal:journl:hal-03403891. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: CCSD (email available below). General contact details of provider: https://hal.archives-ouvertes.fr/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.