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Bank loyalty, social networks and crisis

Author

Listed:
  • Sümeyra Atmaca

    (UGent - Universiteit Gent = Ghent University = Université de Gand)

  • Koen Schoors

    (UGent - Universiteit Gent = Ghent University = Université de Gand)

  • Marijn Verschelde

    (LEM - Lille économie management - UMR 9221 - UA - Université d'Artois - UCL - Université catholique de Lille - ULCO - Université du Littoral Côte d'Opale - Université de Lille - CNRS - Centre National de la Recherche Scientifique)

Abstract

In this paper, we consider how the intensity and channels of the relation between social networks and bank loyalty vary according to the state of the economy. We analyze bank exit over the period 2005–2012 for over 300,000 retail clients of a commercial bank that experienced a bank run in 2008 due to a shock in solvency risk. The unique and rich data we constructed in close collaboration with the bank enables us to distinguish different sorts of family networks from neighborhood networks, while controlling for a wide range of client-level and branch-level characteristics and events. Using a proportional hazards model, we show the importance of family networks. In times of financial distress, family networks become even more important and retail clients take weaker, less direct social relationships into account.

Suggested Citation

  • Sümeyra Atmaca & Koen Schoors & Marijn Verschelde, 2020. "Bank loyalty, social networks and crisis," Post-Print hal-03001816, HAL.
    • Handle: RePEc:hal:journl:hal-03001816
    DOI: 10.1016/j.jbankfin.2017.12.007
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    Citations

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    Cited by:

    1. Hubert János Kiss, 2018. "Depositors’ Behaviour in Times of Mass Deposit Withdrawals," Financial and Economic Review, Magyar Nemzeti Bank (Central Bank of Hungary), vol. 17(4), pages 95-111.
    2. Hubert J. Kiss & Ismael Rodriguez-Lara & Alfonso Rosa-Garcia, 2022. "Experimental bank runs," Chapters, in: Sascha Füllbrunn & Ernan Haruvy (ed.), Handbook of Experimental Finance, chapter 25, pages 347-361, Edward Elgar Publishing.
      • Hubert J. Kiss & Ismael Rodriguez-Lara & Alfonso Rosa-Garcia, 2021. "Experimental Bank Runs," ThE Papers 21/03, Department of Economic Theory and Economic History of the University of Granada..
    3. Sümeyra Atmaca & Karolin Kirschenmann & Steven Ongena & Koen Schoors, 2023. "Implicit and Explicit Deposit Insurance and Depositor Behavior," CESifo Working Paper Series 10768, CESifo.
    4. S meyra Atmaca & Karolin Kirschenmann & Steven Ongena & Koen Schoors, 2020. "Deposit Insurance, Bank Ownership and Depositor Behavior," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 20/1008, Ghent University, Faculty of Economics and Business Administration.
    5. Hubert Janos Kiss & Ismael Rodriguez-Lara & Alfonso Rosa-Garcia, 2018. "Who runs first to the bank?," CERS-IE WORKING PAPERS 1826, Institute of Economics, Centre for Economic and Regional Studies.
    6. Kiss, Hubert János & Rodriguez-Lara, Ismael & Rosa-Garcia, Alfonso, 2022. "Who withdraws first? Line formation during bank runs," Journal of Banking & Finance, Elsevier, vol. 140(C).

    More about this item

    Keywords

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    JEL classification:

    • D12 - Microeconomics - - Household Behavior - - - Consumer Economics: Empirical Analysis
    • G01 - Financial Economics - - General - - - Financial Crises
    • G21 - Financial Economics - - Financial Institutions and Services - - - Banks; Other Depository Institutions; Micro Finance Institutions; Mortgages

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