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Decision Support by Handling Experience Feedback of Crisis Situations

Author

Listed:
  • Mohamed Sediri

    (Tech-CICO - TECHnologies pour la Coopération, l’Interaction et les COnnaissances dans les collectifs - ICD - Institut Charles Delaunay - UTT - Université de Technologie de Troyes - CNRS - Centre National de la Recherche Scientifique - CNRS - Centre National de la Recherche Scientifique)

  • Nada Matta

    (Tech-CICO - TECHnologies pour la Coopération, l’Interaction et les COnnaissances dans les collectifs - ICD - Institut Charles Delaunay - UTT - Université de Technologie de Troyes - CNRS - Centre National de la Recherche Scientifique - CNRS - Centre National de la Recherche Scientifique)

  • Sophie Loriette

    (LM2S - Laboratoire Modélisation et Sûreté des Systèmes - ICD - Institut Charles Delaunay - UTT - Université de Technologie de Troyes - CNRS - Centre National de la Recherche Scientifique)

  • Alain Hugerot

    (SAMU10 - Troyes - SAMU-SESU - SESU Centre hospitalier de Troyes)

Abstract

The medical services have a key role when the crisis endangers lives. The surprising events and the time pressure render the decisions more crucial and interventions become more complex. A lot of progress has been made about this issue, such as improving emergency services in hospitals and establishing cell crises, defining general and specific plans of intervention and ministerial circulars awareness to deal with most common threats. But, challenges of optimality, decisions speed, and interventions effectiveness are still present. These problems have, in general, three issues; communication, coordination and loss of information. We present in this paper our results related to the definition of structure and interfaces in order to handle experience of crisis management. The aim is to define a decision making environment based on the emergency experience feedback (Experience representation and use).

Suggested Citation

  • Mohamed Sediri & Nada Matta & Sophie Loriette & Alain Hugerot, 2013. "Decision Support by Handling Experience Feedback of Crisis Situations," Post-Print hal-02879688, HAL.
    • Handle: RePEc:hal:journl:hal-02879688
    DOI: 10.5220/0004545003510359
    as

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