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The Brand Likeability Effect : Can Firms make Themselves more Likeable?

Author

Listed:
  • Bang Nguyen

    (EM - EMLyon Business School)

  • T. C. Melewar
  • Junsong Chen

Abstract

In 2011, Lincoln Automobiles, part of the Ford Motor Company and named after President Lincoln, was voted as the most liked company in America. Lincoln's customer satisfaction ratings were the highest they had been in the past 15 years. Although brand managers implicitly emphasise the importance of likeability in branding strategies, brand likeability is a concept that is little researched, particularly at the firm level. The question of ‘what is likeable?' has not yet been answered thoroughly and few studies have to date examined what causes a firm or brand to be perceived as liked or disliked. This paper aims to provide an understanding of the theories and concepts that explain brand likeability. The comprehensive literature review identifies two dimensions: source stimuli and psychological evaluations. Additionally, the authors propose several outcomes of brand likeability, extending existing knowledge on brand love and attitude research, offering managers defining principles of the Brand Likeability Effect. The proposed implications for managers are in four phases; implementing these into the firm's branding practices increases the likelihood that customers will perceive the firm as being more likeable.

Suggested Citation

  • Bang Nguyen & T. C. Melewar & Junsong Chen, 2013. "The Brand Likeability Effect : Can Firms make Themselves more Likeable?," Post-Print hal-02312295, HAL.
    • Handle: RePEc:hal:journl:hal-02312295
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    Cited by:

    1. Waleed Yousef & Pantea Foroudi & Shahzeb Hussain & Najwa Yousef & T. C. Melewar & Charles Dennis, 2022. "Impact of the Strength of Religious Beliefs on Brand Love in the Islamic Market," Corporate Reputation Review, Palgrave Macmillan, vol. 25(1), pages 1-18, February.
    2. Kamboj, Shampy & Sarmah, Bijoylaxmi & Gupta, Shivam & Dwivedi, Yogesh, 2018. "Examining branding co-creation in brand communities on social media: Applying the paradigm of Stimulus-Organism-Response," International Journal of Information Management, Elsevier, vol. 39(C), pages 169-185.
    3. Abosag, Ibrahim & Baker, Thomas L. & Hall, Kristina Lindsey & Voulgari, Aliki-Dimitra & Zheng, Xiaoyuan, 2017. "Antecedents and consequences of liking in retail service relationships in China and Greece," International Business Review, Elsevier, vol. 26(3), pages 566-578.

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