IDEAS home Printed from https://ideas.repec.org/p/hal/journl/hal-02016840.html
   My bibliography  Save this paper

Delivery truck drivers’ professional commitment profiles: customer facing matters

Author

Listed:
  • Sophie Claye-Puaux

    (CRET-LOG - Centre de Recherche sur le Transport et la Logistique - AMU - Aix Marseille Université)

  • Laure Jacquemier-Paquin

    (CERGAM - Centre d'Études et de Recherche en Gestion d'Aix-Marseille - AMU - Aix Marseille Université - UTLN - Université de Toulon)

  • Sophie Jeanpert

    (CRET-LOG - Centre de Recherche sur le Transport et la Logistique - AMU - Aix Marseille Université)

Abstract

The profession of truck driver has undergone significant changes over the past decades, yet this profession is unsung and short-staffed. In this context we raise the question of delivery truck drivers' relationship to their occupation. Are delivery drivers committed to their job? Are the increasing customer relationship requirements of the trade likely to attach the drivers to their profession? An exploratory research, based on 203 questionnaires administered to French drivers, allowed us to identify three types of delivery driver profiles, with different levels and forms of professional commitment: the enthusiasts, the moderates and the well-advised. Each group has its own representation of the occupation and embraces its requirements in a more or less favorable manner. Focusing on intrinsic job features as determinants of professional commitment, this research provides Human Resource managers with suggestions on how to attract, select and train future delivery drivers.

Suggested Citation

  • Sophie Claye-Puaux & Laure Jacquemier-Paquin & Sophie Jeanpert, 2019. "Delivery truck drivers’ professional commitment profiles: customer facing matters," Post-Print hal-02016840, HAL.
    • Handle: RePEc:hal:journl:hal-02016840
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:hal:journl:hal-02016840. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: CCSD (email available below). General contact details of provider: https://hal.archives-ouvertes.fr/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.