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L'Innovation des Services Publics à l'aide de Tics dans le contexte des Smart Cities

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  • Milena-Jael Silva-Morales

    (UGA [2016-2019] - Université Grenoble Alpes [2016-2019])

Abstract

La notion de Smart City englobe des initiatives émergentes basées sur les Technologies de l'Information (Tics) comme levier pour l'amélioration des services urbains à travers la cocréation des Smart Public Services. Les Tics conduisent l'innovation de service, mais produisent également de nouvelles exigences. Basée sur de données empiriques comparées cons-tamment avec la littérature, cette recherche présente un modèle heuris-tique pour comprendre comment les organisations gestionnaires de ser-vices publics gouvernent et articulent l'hétérogénéité des ressources et de nouvelles exigences nécessaires pour cocréer des «Smart Public Ser-vices». Afin d'illustrer le modèle, l'étude présente les cas d'un projet natio-nal français de cocréation des «Smart Public Services» à l'aide de la tech-nologie Near Field Communication (NFC). Le modèle propose une vision élargie de l'innovation de services publics dans le contexte des smart ci-ties, contribuant à l'exploration de l'enchevêtrement sociomatériel des « smart services systems ».

Suggested Citation

  • Milena-Jael Silva-Morales, 2015. "L'Innovation des Services Publics à l'aide de Tics dans le contexte des Smart Cities," Post-Print hal-01809623, HAL.
    • Handle: RePEc:hal:journl:hal-01809623
    Note: View the original document on HAL open archive server: https://hal.science/hal-01809623
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