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Demand heterogeneity, decomposability, and the coordination of service innovation in multi-unit organizations
[Hétérogénéité de la demande, décomposabilité et coordination de l'innovation de service dans les organisations multi-unités]

Author

Listed:
  • Sampsa Ruutur

    (VTT - VTT Technical Research Centre of Finland)

  • Paul Windrum

    (Nottingham University Business School [Nottingham])

  • Kirsi Hyytinen

    (VTT - VTT Technical Research Centre of Finland)

  • Marja Toivonen

    (Aalto University)

  • Hannamaija Tuovila

    (VTT - VTT Technical Research Centre of Finland)

Abstract

This article presents a computational model of organizational search that compares different strategies of organizing service innovation in a multi-unit organization: centralisation, decentralisation, and partition search conducted by the different business units on a specific part of the innovation. The performance is compared for varying degrees of problem decomposability and varying levels of demand heterogeneity between units. It illustrates the findings using a case study from the health care sector.

Suggested Citation

  • Sampsa Ruutur & Paul Windrum & Kirsi Hyytinen & Marja Toivonen & Hannamaija Tuovila, 2018. "Demand heterogeneity, decomposability, and the coordination of service innovation in multi-unit organizations [Hétérogénéité de la demande, décomposabilité et coordination de l'innovation de servic," Post-Print hal-01801827, HAL.
  • Handle: RePEc:hal:journl:hal-01801827
    DOI: 10.15122/isbn.978-2-406-08064-0.p.0015
    as

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