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Les stratégies de coping des adolescents confrontés à la critique de leurs pairs sur un choix de marque

Author

Listed:
  • Sarah Benmoyal-Bouzaglo
  • Denis Guiot

    (DRM - Dauphine Recherches en Management - Université Paris Dauphine-PSL - PSL - Université Paris Sciences et Lettres - CNRS - Centre National de la Recherche Scientifique)

Abstract

Rares sont les travaux académiques qui portent sur la manière dont les adolescents réagissent aux critiques des pairs sur un choix de marque dans le contexte scolaire. Afin de mieux répondre aux enjeux de cette problématique sociétale et du marketing éducatif qui s'y rattache, ces réactions sont étudiées par le concept de coping mobilisé ici dans le cadre d'une approche mixte processus-style. Trois études quantitatives successives (n1 = 208 ; n2 = 200 ; n3 = 446) ont permis de mettre en évidence cinq stratégies de coping spécifiques: la justification des circonstances de l'achat, la vengeance, le déni du problème, la culpabilisation des critiqueurs et l'auto-attribution du problème. Parmi les déterminants potentiels, trois variables individuelles affectent particulièrement le déploiement de ces stratégies: le genre, la contrôlabilité perçue de la situation et la sensibilité aux marques.

Suggested Citation

  • Sarah Benmoyal-Bouzaglo & Denis Guiot, 2013. "Les stratégies de coping des adolescents confrontés à la critique de leurs pairs sur un choix de marque," Post-Print hal-01651181, HAL.
  • Handle: RePEc:hal:journl:hal-01651181
    DOI: 10.1177/0767370113480314
    as

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