IDEAS home Printed from https://ideas.repec.org/p/hal/journl/hal-01648136.html
   My bibliography  Save this paper

« Un vieux contre un neuf » : une étude des réactions des consommateurs à l'égard des offres de reprise

Author

Listed:
  • Valérie Guillard

    (DRM - Dauphine Recherches en Management - Université Paris Dauphine-PSL - PSL - Université Paris sciences et lettres - CNRS - Centre National de la Recherche Scientifique)

  • Guillaume D. Johnson

    (DRM - Dauphine Recherches en Management - Université Paris Dauphine-PSL - PSL - Université Paris sciences et lettres - CNRS - Centre National de la Recherche Scientifique)

Abstract

This article examines consumer reactions to retailers' take-back programs. Originally mandated by environmental regulations, these programs (which allow customers to return old objects) have become fully-fledged promotional tools. They no longer merely focus on "repurchasing" old objects. They now include a vast array of offers, such as discounts on new products (via vouchers) and/or the transfer of the collected objects to charitable organizations. An analysis of 23 interviews confirms and extends existing literature on take-back programs. We show that consumers' reactions depend on i) a comparison between the costs and the benefits attributed to such programs; ii) the retailer's (non-) acknowledgement of the residual value of the items brought back; and iii) a critical analysis of what is offered. Implications for managers of businesses and non-profit organizations are discussed.

Suggested Citation

  • Valérie Guillard & Guillaume D. Johnson, 2015. "« Un vieux contre un neuf » : une étude des réactions des consommateurs à l'égard des offres de reprise," Post-Print hal-01648136, HAL.
    • Handle: RePEc:hal:journl:hal-01648136
    DOI: 10.7193/DM.078.29.44
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    More about this item

    Keywords

    Take-back programs;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:hal:journl:hal-01648136. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: CCSD (email available below). General contact details of provider: https://hal.archives-ouvertes.fr/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.