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Registres de justification des managers face à la polémique de l'huile de palme : transition vers un marketing plus responsable ?

Author

Listed:
  • Laetitia Condamin

    (Métis Lab EM Normandie - EM Normandie - École de Management de Normandie, CEREGE [Poitiers] - Centre de recherche en gestion [EA 1722] - IAE Poitiers - Institut d'Administration des Entreprises (IAE) - Poitiers - UP - Université de Poitiers = University of Poitiers - UP - Université de Poitiers = University of Poitiers - ULR - La Rochelle Université)

  • Valérie Inés Demerson de La Ville

    (Axe 2 (2011-2016) : « Marchés, Cultures de consommation, Autonomie et Migrations » (MSHS Poitiers) - MSHS de Poitiers - Maison des sciences de l'homme et de la société de Poitiers - UP - Université de Poitiers = University of Poitiers - CNRS - Centre National de la Recherche Scientifique, CEREGE [Poitiers] - Centre de recherche en gestion [EA 1722] - IAE Poitiers - Institut d'Administration des Entreprises (IAE) - Poitiers - UP - Université de Poitiers = University of Poitiers - UP - Université de Poitiers = University of Poitiers - ULR - La Rochelle Université)

  • Cristina Badulescu

    (Axe 2 (2011-2016) : « Marchés, Cultures de consommation, Autonomie et Migrations » (MSHS Poitiers) - MSHS de Poitiers - Maison des sciences de l'homme et de la société de Poitiers - UP - Université de Poitiers = University of Poitiers - CNRS - Centre National de la Recherche Scientifique, CEREGE [Poitiers] - Centre de recherche en gestion [EA 1722] - IAE Poitiers - Institut d'Administration des Entreprises (IAE) - Poitiers - UP - Université de Poitiers = University of Poitiers - UP - Université de Poitiers = University of Poitiers - ULR - La Rochelle Université)

Abstract

The excessive use of palm oil, in food industry, lead to a strong controversy. Based on Boltanski and Thévenot justification model, this paper analyses on one side, the discourse of Nutella in this particular context of crisis communication and on the other side, it analyses the reactions of food industry marketing managers, faced with Nutella's justifications. This confrontation highlights the several logics of argumentation used by Nutella to justify itself among its stakeholders and the judgement of this communication work, by marketing professionals. This double analysis allows to understand how this Nutella gate lead marketing managers to adopt a reflexive approach on their own practise and their responsibility as marketers.

Suggested Citation

  • Laetitia Condamin & Valérie Inés Demerson de La Ville & Cristina Badulescu, 2016. "Registres de justification des managers face à la polémique de l'huile de palme : transition vers un marketing plus responsable ?," Post-Print hal-01627582, HAL.
    • Handle: RePEc:hal:journl:hal-01627582
    Note: View the original document on HAL open archive server: https://hal.science/hal-01627582
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