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Combining Technologies’ Properties to Cope with Uncertainty: Lessons from the Military

Author

Listed:
  • Cécile Godé

    (CRET-LOG - Centre de Recherche sur le Transport et la Logistique - AMU - Aix Marseille Université)

  • Pierre Barbaroux

    (CReA - Centre de Recherche de l'École de l'air - Armée de l'air et de l'espace)

Abstract

This article investigates how teams aim at harnessing Information and Communication Technologies (ICTs) to coordinate under uncertainty. An explorative case study analyses the way NATO Special Forces use text-chat in Afghanistan. The findings suggest that team members combine basic material properties, knowledge processes and knowledge types to cope with various forms of uncertainty. Such combinations might trigger the emergence of unexpected biases which, in turn, generate mitigated final results. Building on the authors' findings, they develop a model of ICTs' uses based on the concepts of emergence and combination.

Suggested Citation

  • Cécile Godé & Pierre Barbaroux, 2016. "Combining Technologies’ Properties to Cope with Uncertainty: Lessons from the Military," Post-Print hal-01428815, HAL.
    • Handle: RePEc:hal:journl:hal-01428815
    as

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