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Indicateurs de gestion et difficultés de renouvellement du « genre professionnel » : Vertus et limites d’une action sur les indicateurs pour transformer les pratiques professionnelles

Author

Listed:
  • Damien Collard

    (UFC - Université de Franche-Comté - UBFC - Université Bourgogne Franche-Comté [COMUE], LEG - Laboratoire d'Economie et de Gestion - UB - Université de Bourgogne - CNRS - Centre National de la Recherche Scientifique)

  • Jean-Baptiste Suquet

    (RMS - Reims Management School)

Abstract

Management indicators and the difficulties of renewing the "job genre". The virtues and limitations of using management indicators to transform oc cupational practices. Based on an intervention research study on the implementation of the RATP "Bus Attitude" project and the consequent evolution of control methods, the article describes and analyses the ticket inspector "job genre". It shows how certai n management indicators can play a critical role in constituting and maintaining the "job genre", sometimes even devitalizing it. The authors then question the relevance of acting on the management indicators to transform job practices and revitalize the " job genre". The article highlights the advantages and limitations of such an action and examines the role of the researcher during the intervention .

Suggested Citation

  • Damien Collard & Jean-Baptiste Suquet, 2013. "Indicateurs de gestion et difficultés de renouvellement du « genre professionnel » : Vertus et limites d’une action sur les indicateurs pour transformer les pratiques professionnelles," Post-Print hal-01347006, HAL.
    • Handle: RePEc:hal:journl:hal-01347006
    DOI: 10.4000/activites.772
    Note: View the original document on HAL open archive server: https://ube.hal.science/hal-01347006v1
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