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Contrôler à distance la satisfaction des usagers des services publics locaux

Author

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  • Aurélien Ragaigne

    (LOG - Laboratoire Orléanais de Gestion (1998-2011) - UO - Université d'Orléans)

Abstract

Pour assurer le contrôle de la satisfaction des usagers des services publics, les retours du terrain résultant de la proximité entre usagers et agents apparaissent comme des moyens privilégiés de contrôle des services publics délivrés. Mais qu'en est-il de la prise en compte de la satisfaction des usagers dans le cadre d'un contrôle à distance ? C'est la question étudiée dans cet article qui analyse la dimension spatiale du contrôle caractérisée par l'absence de supervision directe des responsables publics.

Suggested Citation

  • Aurélien Ragaigne, 2010. "Contrôler à distance la satisfaction des usagers des services publics locaux," Post-Print hal-01264749, HAL.
    • Handle: RePEc:hal:journl:hal-01264749
    as

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    Keywords

    Usagers; contrôle;

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