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Comment gérer les émotions dans les métiers à risques?
[How to manage emotions in risky jobs?]

Author

Listed:
  • Hélène Monier

    (Laboratoire de Recherche Magellan - UJML - Université Jean Moulin - Lyon 3 - Université de Lyon - Institut d'Administration des Entreprises (IAE) - Lyon)

Abstract

Les professionnels des métiers à risques, des secteurs de la santé et de la sécurité, accomplissent un travail émotionnel important (Hochschild, 1983) et activent leurs compétences émotionnelles (Salovey et Mayer, 1990). Comment ces deux concepts s'articulent-ils ? Une étude de cas compare ces secteurs quant à la gestion émotionnelle des professionnels. Leurs compétences émotionnelles leur permettent de réaliser le travail émotionnel, souvent en profondeur, requis par l'organisation et le public rencontré. La GRH a tout intérêt à prendre en compte ces aspects émotionnels, pour préserver la santé des professionnels, et garantir la qualité des interventions.

Suggested Citation

  • Hélène Monier, 2014. "Comment gérer les émotions dans les métiers à risques? [How to manage emotions in risky jobs?]," Post-Print hal-01091957, HAL.
    • Handle: RePEc:hal:journl:hal-01091957
    as

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