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Managing “good practices” in a multinational firm: The case of Lafarge
[La gestion des bonnes pratiques au sein d'une multinationale : le cas de Lafarge]

Author

Listed:
  • Alexandre Perrin

    (Audencia Recherche - Audencia Business School)

Abstract

The management of "good practices" between the 57 organizational units of Lafarge, a multinational firm, is examined. This codified knowledge, accessible through a data base (Lotus Notes), has enabled employees to consult and propose innovative practices for improving the quality of production and relations with clients. An analysis of a transfer involving the "emitters and receivers of good practices" brings to light three key factors in this management, in particular the predominant role played by the coordinator inside the firm. The skills necessary for playing this role are discussed.

Suggested Citation

  • Alexandre Perrin, 2012. "Managing “good practices” in a multinational firm: The case of Lafarge [La gestion des bonnes pratiques au sein d'une multinationale : le cas de Lafarge]," Post-Print hal-00958295, HAL.
    • Handle: RePEc:hal:journl:hal-00958295
    as

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